privacy policy

Privacy Policy – Sym-Z Workspaces


Effective Date: March 2026

Sym-Z Workspaces is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how information is collected, used and protected when you visit this website or contact us.

Sym-Z Workspaces is a trading name of Sym-Z CompUtec Ltd, which operates this website and acts as the data controller for any personal information collected.

1. Who We Are


Sym-Z Workspaces

A trading name of Sym-Z CompUtec Ltd

Based in Burnley, Lancashire, England

Email: alicia.dearden@symz-computec.com

If you have any questions about this policy or your personal data, you can contact us using the email above.

2. Information We Collect


We may collect the following information through various means including website contact forms, email communication, telephone calls and in person during site visits and ergonomic assessments:

  • Name

  • Company name (if provided)

  • Email address

  • Telephone number

  • Details of your enquiry

  • Delivery address where applicable

  • Assessment observations and notes during site visits

  • Health related information discussed during ergonomic assessments

For customers requesting ergonomic assessments, additional information relating to physical comfort, working conditions and any relevant health considerations may be discussed and recorded. This information is used solely to produce the assessment report and recommendations and is handled with strict confidentiality

This information is only collected when you voluntarily provide it through contact forms, email communication, or other direct contact.

3. How Your Information Is Used


The information you provide may be used to:

  • Respond to enquiries

  • Provide information about products or services

  • Arrange consultations or quotations

  • Communicate regarding ongoing projects or services

  • Conducting ergonomic assessments and producing written reports

  • Generating quotes and invoice

  • Coordinating delivery and installation

Your information will only be used for legitimate business purposes and will not be sold, rented, or shared with third parties for marketing purposes.

4. Data Storage and Security


We take reasonable steps to protect your personal data and ensure it is stored securely. Information submitted through the website is stored only for as long as necessary to respond to your enquiry or provide services.

Access to personal information is limited to authorised individuals responsible for responding to enquiries and managing business communications.

Financial and invoice records are retained for a minimum of 6 years in accordance with HMRC requirements.

Assessment reports are retained for the duration of the customer relationship.

All other customer data is securely deleted once no longer required.

5. Third Party Data Sharing


Where necessary, customer delivery details are shared with trusted third party delivery partners solely for the purpose of fulfilling orders. For larger installations, relevant site details may be shared with appointed contractors. No customer data is shared with third parties for marketing purposes.

6. Cookies


This website may use essential cookies required for basic website functionality and performance. These cookies do not collect personally identifiable information and are used only to ensure the website operates correctly.

You can manage or disable cookies through your browser settings if preferred.

7. Your Data Protection Rights


Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data where appropriate

  • Object to or restrict how your data is processed

If you would like to exercise any of these rights, please contact us using the email address listed above.

If you believe your data has not been handled correctly, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Third-Party Links


This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

9. Changes to This Policy


This privacy policy may be updated from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page.

10. Governing Law


This privacy policy is governed by the laws of England and Wales. Any disputes relating to this policy or the handling of your personal data shall be subject to the jurisdiction of the courts of England and Wales.

11. Contact


If you have any questions regarding this privacy policy or how your data is handled, please contact:

Sym-Z Workspaces

A trading name of Sym-Z CompUtec Ltd

Email: alicia.dearden@symz-computec.com

Last Updated: March 2026

Accessibility Statement

Accessibility Statement – Sym-Z Workspaces

Sym-Z Workspaces is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually working to improve the accessibility and usability of our website so that it can be used by as many people as possible.
Our Commitment

We aim to make our website accessible and easy to use for everyone, regardless of technology or ability.

Our goal is to follow recognised accessibility standards and good web design practices wherever possible.

This website has been developed with accessibility in mind and aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Standards, which provide guidance on making web content more accessible for people with a wide range of disabilities.

Accessibility Features

We aim to support accessibility through:

  • Clear navigation and structured page layouts

  • Readable text with sufficient colour contrast

  • Responsive design for mobile, tablet, and desktop devices

  • Compatibility with modern web browsers

  • Keyboard-accessible navigation where possible

The website is designed to function across a wide range of devices and browsers to ensure a consistent experience for users.

Known Limitations

While we strive to ensure all areas of the website are accessible, some content or third-party elements may not yet fully meet the highest accessibility standards.

Product catalogue category pages contain a skip navigation link that may not function correctly for keyboard users. This is a known technical limitation of the page template and we are working to resolve it.

The cookie consent banner is provided by a third-party service (CookieYes). Certain elements within this banner, including link contrast, are outside our direct control. We have raised this with the provider.

Certain slider navigation elements on the homepage may not meet minimum touch target size requirements. These controls are not essential to navigation or content access and we are working to resolve this.

We are continually reviewing the site and making improvements where possible. Feedback and Support

If you experience any accessibility issues while using this website, or if you need information in a different format, we encourage you to contact us.

We welcome feedback and will do our best to address any issues promptly.

Email: alicia.dearden@symz-computec.com

We aim to respond to accessibility requests within 5 working days.

Ongoing Improvements

Accessibility is an ongoing process. Sym-Z Workspaces is committed to regularly reviewing and improving the accessibility of this website to ensure it remains inclusive and user-friendly for all visitors.

Sym-Z Workspaces

A trading name of Sym-Z CompUtec Ltd Based in Burnley, Lancashire, England